Category: Back Office (BO)

Location: Kingdom of Saudi Arabia (KSA)

• Provide advanced support and analysis for all VAS platforms and services.

• Deliver monthly PODs summarizing service quality and performance.

• Troubleshoot service disruptions and VAS-specific faults with thorough root cause analysis.

• Monitor VAS license usage and optimize capacity as needed.

• Manage MDTs and tasks within the Remedy system related to VAS services.

• Conduct VAS Node and Parameter Health Checks, ensuring optimal service delivery.

• Collaborate with the customer to resolve ongoing performance issues and share improvements.

Experience: Minimum 4–5 years in Core & VAS operations Product

Experience: Huawei

Domain: Core