Category: Back Office (BO)

Location: Kingdom of Saudi Arabia (KSA)

• Perform expert-level troubleshooting and operational support for OLT (Optical Line Terminal) platforms.

• Share monthly PODs covering performance, fault trends, and license utilization.

• Conduct in-depth analysis of OLT-related issues including service degradation and link failures.

• Lead root cause investigations and provide preventive measures to minimize recurrence.

• Collaborate with field teams and escalate incidents based on severity.

• Ensure timely resolution of NTTs and MDTs using the Remedy system.

• Monitor OLT Node health status and ensure all system parameters align with defined thresholds.

• Attend daily meetings with internal teams and clients to review performance and suggest network improvements.

• Prepare regular status and compliance reports as required by Salam and related stakeholders.

Experience: Minimum 4–5 years in OLT Network Management and BO roles Product

Experience: Huawei / Nokia

Domain: Fixed Broadband (FBB)